Our victories
Real results for real clients. Every case genuine — anonymised to protect privacy.
ParkingEye
Retail Car Park, Manchester
Issue: Overstayed by 8 minutes in a free car park. £100 charge issued.
How we helped: Challenged on grounds of disproportionate charge and inadequate grace period signage. Cancelled at initial appeal.
Euro Car Parks
Supermarket, Birmingham
Issue: ANPR system captured entry and exit times incorrectly. Client was within time limit.
How we helped: Challenged ANPR evidence accuracy. Provided timestamped receipt. Cancelled at POPLA.
London Borough of Lambeth
Bus Lane, Brixton Road
Issue: Entered bus lane to allow emergency vehicle to pass. £130 PCN.
How we helped: Submitted formal representations with dashcam evidence showing emergency vehicle. Council accepted.
Marston Holdings
Council Tax Enforcement, London
Issue: Enforcement agent charged £310 above the regulated fee amount.
How we helped: Challenged under Taking Control of Goods (Fees) Regulations 2014. Enforcement company removed unlawful charges.
Gladstones Solicitors (for Smart Parking)
County Court
Issue: Default CCJ entered after client moved address and never received the claim form.
How we helped: Drafted N244 set-aside application with evidence of address change. Solicitor filed. Court set aside the judgment. Parking company discontinued.
Smart Parking
Hospital Car Park, Leeds
Issue: Client visiting A&E department. Payment machine was not accepting cards. £60 charge.
How we helped: Appealed citing medical emergency, payment machine malfunction, and BPA Code of Practice requirements. Cancelled at operator stage.
DWP
PIP Assessment
Issue: Client's PIP claim rejected at assessment despite substantial medical evidence.
How we helped: Drafted mandatory reconsideration request citing medical evidence. DWP reversed decision without need for tribunal.
Online Retailer
Consumer Dispute
Issue: Faulty goods worth £480. Retailer refused refund citing 30-day limit despite fault within 6 months.
How we helped: Drafted formal complaint under Consumer Rights Act 2015 s.24 (right to repair or replacement within 6 months). Retailer issued full refund.
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