How we collect and show reviews and case studies

Every case study and quote on this site comes from a real client matter and is published only with that client's written consent, recorded with a reference and date. We ask every client at the end of a matter whether they are willing to share their outcome; we do not offer payment, discounts, or any other incentive for a review or a case study, and we do not select which consented outcomes to show. Quotes are reproduced word for word.

Case studies are anonymised: no names, no exact dates, no reference numbers, no vehicle details. A client can withdraw consent at any time by emailing support@docketory.com, and the material comes down within five working days. Reviews on Trustpilot are collected through Trustpilot's own invitation process and are governed by its rules.

Case stories are different from client case studies. They are real matters from Docketory's own files, told with no identifier of any person and nothing to say whose matter it was. A matter that belongs to a client, or to anyone else, is told only with that person's written consent and labelled "Told with the written consent of the person it concerns". The companies, firms and public bodies on the other side are named. The stories include the ones that were lost, and they are chosen for what they show about a route, not for how they ended. Readers can vote and comment on a case story; comments are read before they appear, and they are not reviews.

If you believe anything on this page is inaccurate, email support@docketory.com.